Please note on the third Friday of each month, maintenance is done to the UWDC Enclave Systems. If you are experiencing problems, please check the current date to see if it is the third Friday. If so, please wait a few hours and try again later.
If this is not the third Friday of the month:
Make sure you have done the following:
- Downloaded, installed, and configured Husky OnNet.
- Specified one of the correct servers in Husky OnNet:
- Set up two-factor authentication.
- Are connecting with remote desktop directly to one of the Enclave servers. Do not attempt to daisy-chain by connecting to the Enclave from a connection you have made to another remote computing session. You need to connect directly from the computer you are using.
If you are having network problems (e.g., connecting, logging on, accessing systems), please send e-mail to firstname.lastname@example.org, making sure to include any relevant information, such as the system you are trying to access, what you did, what you expected to happen and what did happen. Including error messages or screen captures is often helpful.
If you have access to the system but are having difficulties accessing data or performing data transfers, please send e-mail to email@example.com. Include any relevant information, such as the system you are on, what data set(s) you are having problems with, what file system location you are using, etc.